Hello. In this simple tutorial we will learn how to install and run Teamviewer. Teamviewer allows us to troubleshoot your machine remotely.
1. Open your browser (Safari, Chrome, Firefox, etc) and click on the following link https://download.teamviewer.com/download/TeamViewer.dmg
2. Wait for a few seconds, your download will automatically start. You can check the status of your download by clicking on the arrow button on your top right corner.
3. Double click on TeamViewer.dmg as shown above and wait a few seconds for macOS to verify the download.
4. Double click on Install Teamviewer
5. At the next screen, click on continue. After the terms and conditions, you will be prompted to enter your password. (You will need admin rights on your Mac to install this program)
6. At the next screen, you will be prompted to create a password for unattended access. This is not advisable as we recommend a randomly generated password for every session. Click on Skip.
7. You will now be presented with a 9 or 10 digit ID and a passcode. You will need to give this details to our engineer to establish a remote session.
How to grant access to TeamViewer on your Mac if you are using macOS Mojave or Higher
If you're starting TeamViewer 14 or higher on your Mac running macOS 10.14 (Mojave) or higher for the first time, you will be prompted with the following dialog:
To allow the access, click the buttons shown in the dialog. Eg. click to allow Accessibility, click on Request Access... - then confirm by clicking on Open System Preferences
which will bring you to the Accessibility section of the Privacy panel, inside the Security & Privacy preferences:
For the Accessibility access, you will need to click the padlock icon in the lower-left corner to make changes. You might be prompted to enter the credentials of an administrator account to continue.
Put a check next to TeamViewer to grant it access:
Note: If you are seeing the entry TeamViewer_Desktop in your list, make sure to check this box as well.
Repeat the same for Full Disk Access and Screen Recording. Those are required to control your Mac.
Click again on the padlock in the lower-left corner to prevent further changes.
Once you have done it for every category, you can close the Security & Privacy window. The next time you want to receive an incoming connection with TeamViewer, the person connecting to your Mac will be able to see and control your device.
The permission status can be reviewed under Help -> Check system access at any time.
The yellow triangle icon in the upper-left area of the TeamViewer window is shown until you have allowed the system access for TeamViewer:
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